Customer Care
Customer Care
For direct contact with an Auto Magic
franchise or agent in your area
regarding quotes or repair progress:
Click to view the national branch directory
Customer feedback
As a client of Auto Magic, your feedback is valuable to us, whether positive or otherwise. This enables us to identify areas in our business which needs attention.
Keep your claim number handy
Please use your claim number as a reference if you have any queries. Quoting this number provides direct access to your claim in order that we can provide prompt feedback.
The Auto Magic Winning Service Formula
S – SMILE (Positive action attracts positive reaction and a smile IS contagious. A smile will always make someone happy even when you do not know the person).
E – EMPATHY (Empathy is when you put yourself in someone else’s place to understand how they feel).
R – RAPPORT (is an understanding or relationship between people).
V – VALUE (A value can be defined as your personal belief on a moral or ethical issue).
I – IMPORTANCE (It means that it is a priority to you. For instance, most people would agree that their families are more important to them than anything).
C – CARING (When you care that means that you take interest in something or someone and you ensure that they are taken care of).
E – EFFICIENT (To be well organised and to perform tasks in an organised and capable way with the ability to function without wasting time).
