The Repair Process

HomeVEHICLE REPAIR INFORMATION

What to expect when your vehicle is in for repairs

To find out where your car is in the repair process please speak to the Branch Client Liaison Officer

24 careful steps to Customer Peace of Mind

Step 1

Authorisation received from Insurance

Step 2

Booking date of vehicle confirmed with client

Step 3

Vehicle arrives

Step 4

Check in

Step 5

Stripping (Dis-assemble)

Step 6

Additional damage may be identified

Step 7

Log additional damage

Step 8

Wait for authorisation on additional damage/repairs

Step 9

Order parts (Parts may be preordered as prescribed by some Insurance Companies)

Parts ordering is one part of the repair process that may delay the completion
of your repairs for a number of reasons. You are welcome to discuss this with
the repairer during the repair process.

Step 10

Panel beat/Repair

Step 11

Parts arrive and are fitted for shaping and part alignment

Step 12

Primer application

Step 13

Flatting

Step 14

Quality check before spray

Step 15

Masking

Step 16

Paint applications (Spray painting)

Step 17

Curing process

Step 18

Assembly

Step 19

Polish

Step 20

Washbay

Step 21

Quality Control

Step 22

Invoice

Step 23

Client contacted for collection

Step 24

Client arrives and pays excess
(if Applicable)

Managing expectations

When leaving your vehicle in the hands of an auto body repair facility, you want peace of mind knowing that your needs are taken care of. Your needs however, do not just include a finished product that resembles what the car looked like prior to its damage. As a valued client, your overall expectations go beyond fixing the dent, scratch, rust, bumper or collision damage. Your Peace of Mind is our aim.

Main cause of vehicle repair delay

There are unfortunately circumstances in which, despite our best efforts, the delivery of your repaired vehicle may be delayed. One of the main reasons we cannot always meet our stated delivery date is the unavailability of manufacturer parts. If the parts cannot be sourced locally an inevitable delay will occur. Please view our repair process diagram below and contact customer care if you feel your repair process is not going smoothly.

TO FIND OUT WHERE YOUR CAR CURRENTLY STANDS IN THE REPAIR PROCESS
CONTACT AUTOMAGIC 0860 11 88 00