Glass Repairs

//Glass Repairs
Trusted, Affordable Autobody Repairs
Facilitating the administration process

Tiga was established in 2004 with the aim of facilitating the administration processes for both Insurance Companies and suppliers alike. In July 2004, we piloted the replacement Bordereaux at our Benoni offices. This proved a great success.

We signed our first service level agreement in December 2004, with one of the leading Insurers. We are now on the panels of most major Insurance Companies and our client base is growing exponentially.

Getting Tiga SABS certified

Johan Kok is the head of the technical department and handles all technical and training needs that arise from time to time. Johan works closely with SABS to ensure we are on top of our game at all times and keep abreast with the latest technology and equipment.

He is currently working with SABS on SABS certification for Tiga. Before new agents are onboarded, Johan does an inspection of the premises as well as test the knowledge of the technicians employed by our agents.

Best skills, technology and equipment

We currently have around 187 approved fitment centers across the country, covering the following areas:

  • Eastern Cape
  • Northern Cape
  • Western Cape
  • Free State
  • Limpopo
  • North West
  • Mpumulanga
  • Gauteng
  • Kwazulu Natal
The TIGA call center

Our Benoni based call center has a total staff complement of 20.
We pride ourselves on our web based programme, the Tiga Online System. This system manages all claim processes and can be accessed anywhere. Our unique system has much functionality from first contact made with the client to the final invoice, ensuring full transparency and fast, efficient service.

Our Tiga system is available to all our Partners, with the following information available at the click of a button:

  • Tracking of all claims.
  • Turn-around times for contacting clients, authorisation process, invoicing, CSI tracking and complaint logging.
  • All documents loaded onto the EP, can be accessed by our Partners, downloaded, printed or saved.
  • Comments made on the system can be viewed by all. The system stores a history of what was done on a claim (date and time) and who accessed the claim.
  • We have functionalities of sending emails directly from a claim and we are able to attach documents to this email.
  • Our Partners are able to track and monitor their staff efficiency and capabilities.
  • Monthly, weekly and daily stats are available to all Partners and range from TAT, average costs, repair types (repairs or replacements), vehicles makes etc.
Call centre statistics
  • Outgoing placement of work: 4,000
  • Incoming registration of claims: 4,000
  • Management of payments per month: 6,000 invoices
Our repair services

To find out more about what we repair

make a selection from the items below:

Auto Glass Repairs? Contact our call center:
0860 11 88 00 – 0861 26 2273 – 0861 AM CARE