The Repair Process

//The Repair Process
What to expect when your vehicle is in for repairs
To find out where your car is in the repair process please speak to the Branch Client Liaison Officer

24 careful steps to Customer Peace of Mind

Step 1
 authorised
Authorisation received from Insurance
Step 2
 inform_client
Booking date of vehicle confirmed with client
Step 3
vehicle_arrives
Vehicle arrives
Step 4
check_in
Check in
Step 5
stripping
Stripping (Dis-assemble)
Step 6
additional
Additional damage may be identified
Step 7
log_additional
Log additional damage
Step 8
second_approval
Wait for authorisation on additional damage/repairs
Step 9
parts
Order parts (Parts may be preordered as prescribed by some Insurance Companies)

Parts ordering is one part of the repair process that may delay the completion
of your repairs for a number of reasons. You are welcome to discuss this with
the repairer during the repair process.

Step 10
panelbeat
Panel beat/Repair
Step 11
partsarrival
Parts arrive and are fitted for shaping and part alignment
Step 12
primer_application
Primer application
Step 13
flatting
Flatting
Step 14
qualitycheck
Quality check before spray
Step 15
masking
Masking
Step 16
spraying
Paint applications (Spray painting)
Step 17
curing
Curing process
Step 18
assembly
Assembly
Step 19
polish
Polish
Step 20
washbay
Washbay
Step 21
quality
Quality Control
Step 22
invoice
Invoice
Step 23
contact_client
Client contacted for collection
Step 24
client_pays
Client arrives and pays excess
(if Applicable)
Managing expectations

When leaving your vehicle in the hands of an autobody repair facility, you want peace of mind knowing that your needs are taken care of. Your needs however, do not just include a finished product that resembles what the car looked like prior to its damage. As a valued client, your overall expectations go beyond fixing the dent, scratch, rust, bumper or collision damage. Your Peace of Mind is our aim.

Main cause of vehicle repair delay

There are unfortunately circumstances in which, despite our best efforts, the delivery of your repaired vehicle may be delayed. One of the main reasons we cannot always meet our stated delivery date is the unavailability of manufacturer parts. If the parts cannot be sourced locally an inevitable delay will occur. Please view our repair process diagram below and contact customer care if you feel your repair process is not going smoothly.

TO FIND OUT WHERE YOUR CAR CURRENTLY STANDS IN THE REPAIR PROCESS
CONTACT AUTOMAGIC 0860 11 88 00